You can cancel a Q PLAN at any time by calling us on 0800 119 100. Cancellations can take up to 5 business days to reflect. Please note that a cancelled Q PLAN purchase will become interest bearing at the Standard Interest Rate of 28.95% p.a. immediately, and will form part of your owing balance on your next statement.
You can contact our call centre during the following times:
Monday – Saturday 8.30am – 6pm Sundays: closed
Are you a Q Mastercard holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Mastercard:
Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241
You can contact our call centre during the following times:
Monday – Saturday 8.30am – 6pm Sundays: closed
Are you a Q Card holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Card:
Consumer Finance Ltd
Private Bag 94013
Auckland 2241
Q Mastercard
Q Card