On 15 August 2024, the Standard Interest Rate applying to your Q Mastercard will increase from 28.50% p.a. to 28.95% p.a. This rate applies to any balance at the end of the interest-free period for Standard Purchases, Long Term Finance plans, Balance Transfers, Fixed Instalment plans (Q Plan), and any unpaid Fixed Instalment amounts.

We increased our interest rates to continue providing you with the features and benefits you enjoy. Our goal is to empower you to buy the things that matter when you need them. Your Q Mastercard still offers great benefits, including 3 months of zero interest and zero payments on all Standard Purchases.

Yes, the new interest rate applies to both existing and new transactions if you have an outstanding balance after the interest-free period.

We recommend reviewing your current direct debit arrangement.  However, it won’t impact you as long as your fixed monthly amount covers the full amount due in your statement.

If you are worried about making your monthly repayments, please contact us to discuss the best way forward. You can reach us through the online form found here.

There are no changes to hardship agreements unless you have been directly advised by a member of our team. If you have questions, please contact our hardship dedicated Customer Services team on 0800 990 073 or +64 9 580 3450 from overseas.

We’re here to help. For any enquiries, please contact our Customer Services team. You can reach us by phone on 0800 119 100 or +64 9 580 7399 from 8:30am to 6:00pm. You also can reach us via email or live chat on our website.