If your card has been lost, stolen or damaged and can no longer be used:
Q Card Holders:
Please phone our Customer Service centre on 0800 117 000 to have your Card cancelled and a new Card issued.
Q MasterCard Holders:
You can request a replacement card via the mobile app, My Account or by calling us on 0800 119 100.
You can contact our call centre during the following times:
Monday – Saturday 8.30am – 6pm Sundays: closed
Are you a Q Mastercard holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Mastercard:
Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241
You can contact our call centre during the following times:
Monday – Saturday 8.30am – 6pm Sundays: closed
Are you a Q Card holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Card:
Consumer Finance Ltd
Private Bag 94013
Auckland 2241
Q Mastercard
Q Card