Dealing with Financial Hardship for Q Mastercard - Q Cards

If applying for a new Q Mastercard please manually enter your address by selecting 'Address not in List', due to current issues with the address look up functionality.

Help and Support

Q Mastercard – What do I do if I am going through some financial hardship?

Please note this article applies to

Q Mastercard

If you would like to discuss a solution to your current financial situation please phone our Collections team on 0800 499 299.

Need more help?

If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.