Why have I received an Overdue letter?

Help and Support

Please note this article applies to

An overdue letter is sent at each stage of the arrears process. If you have received an overdue letter it means that your payment has not been received on or before your due date for the total amount due.
If you have not yet made your monthly payment please do so immediately. If you are unable to make your payment please phone our Collections team on 0800 499 299, Monday-Friday 8.30am to 5.00pm to discuss your situation.

If you have made a payment to your account for the month please phone our Customer Service centre

Q MasterCard Holders: Contact us on 0800 119 100
Q Card Holders: Contact us on 0800 117 000

Need more help?

If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.